Institutional subscribers: Frequently asked questions

1. How do I locate my customer (subscriber) number?

   Your customer number is located on your mailing label.

2. My institution has a subscription to the JBJS (Br), and access to the online journal, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realise that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

3. My library subscribes to the print version of the Journal, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to the online journal. All subscribers to the print journal (or CD-ROM/DVD-R) also receive access to the online journal. Notify your library that you would like access to the online journal, and encourage your librarian to activate the online subscription.

4. Who from my institution can access the online journal?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to the online journal.

5. What is an Institution?

   For the most part, an Institutional Subscription authorises use at a localised site. A "site" is an organsational unit, and may be academic or nonacademic. For organisations located in more than one city, each city office is considered a different site. For organisations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

6. How will this work?

   When someone attempts to use the online journal, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the online journal simultaneously.

   If readers want to access the online journal from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

7. What subscription packages are available?

   Individual subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to the online journal from any computer connected to the Internet.
   [How to subscribe] [Subscription prices]

   Institutional subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. [How to subscribe] [Subscription prices]

8. How can I tell if my institution has subscribed to the Journal

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, you can choose to access the online journal with an individual subscription.

9. Can my institution subscribe only to the electronic version?

   No, at the present time, the electronic version is provided to subscribers of the print version (or CD-ROM/DVD-R) of the Journal as an added benefit.

10. Will we still be able to get the print version? And for how long?

    Yes, institutions and individuals will be able to receive the print version for the foreseeable future. At some time, the Society might decide to allow separate subscriptions for the electronic and print versions.

11. If our subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to the Journal, you have access to all years of the database.